• TERMS AND CONDITIONS

    All Elegance Hotels Group offer a lowest Internet rate guarantee, so customers booking via our website(s) can feel secure in the knowledge they are getting THE best rate available in the market.  

    Should customers source a lower published rate online at any of our hotels for the same room and booking conditions on the day of booking, we will match it and discount it by a further 10%.

    Elegance Hotels Groups Collection includes the following hotels:

    Essence Suite hotel
    Address: No 18A - Losu Str., Hoan Kiem Dist., Hanoi, VietNam
    Phone: +84.4. 39 380 175  - Fax: +84.4. 39 380 177
    E-mail: booking@hanoielegancehotel.com
    Website: http://hanoielegancehotel.com

    Hanoi Elegance Ruby Hotel
    Address: No 3 - Yen Thai Str, Old Quarter, Hoan Kiem Dist, Hanoi, VietNam
    Tel: +84. 4.39380963 / 39380964 - Fax: +84.4.39380965
    E-mail: reservation@hanoielegancehotel.com
    Website: http://hanoielegancehotel.com

    Hanoi Elegance Diamond
    Address: 32 Lo Su St., Old Quarter, Hoan Kiem Dist., Hanoi, Vietnam.
    Tel: +84.4. 39351632 - Fax: +84.4. 39351636
    E-mail: res@hanoielegancehotel.com
    Website: http://hanoielegancehotel.com

    Hanoi Elite Hotel
    Address: 10/50 Dao Duy Tu St., Old Quarter, Hoan Kiem Dist., Hanoi, Vietnam
    Tel:  +84.4.38281711 - Fax: +84.4.39263745   
    E-mail: sales@hanoielitehotel.com
    Website: http://www.hanoielitehotel.com

    Essence Hanoi Hotel
    Address: 22 Ta Hien St., Old Quarter, Hoan Kiem Dist., Hanoi, Vietnam.
    Tel:  + 84.4.39352485 - Fax: + 84.4.39352487
    E-mail: sales@essencehotels.com
    website: http://www.essencehotels.com

    Essence Hoian Hotel
    Address: 132 Hung Vuong St., Old Quarter, Thanh Ha., Hoian, Vietnam.
    Tel: + 84.4.0903260987 - Fax: + 84.4.39352487
    E-mail: hoian@essencehotels.com
    website: http://www.essencehotels.com

    For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted to priceguarantee@hanoielegancehotel.com in compliance with the following procedures:

    If you find and advise Essence Hotels on the day of making a reservation on any of our hotels’ branded websites of a lower, published, available Internet room rate for the same hotel and same number of persons, room and bed type, EHG will honour the rate and discount it by a further 10% 
    The guarantee applies to a lower Internet rate with booking rules that are the same as the booking rules of the hotel’s branded website.  
    In the event of a multiple nights stay, the guarantee will compare total room cost of the entire stay as booked on the hotel’s branded website with the total room cost of the entire stay found at a lower Internet rate with similar booking conditions. 
    The Guarantee does not apply to the following rate types: 
    Rates that are not publicly available, such as negotiated corporate or group rates 
     Discount rates offered only to members of groups or individuals who meet previously specified criteria, including AAA members, seniors and government employees 
    Package rates that include the room and other components such as travel, car hire, entertainment, and/or non-breakfast meals 
    Package or group add-on rates that extend the length of stay 
    Rates negotiated for stays extending beyond 30 days 
    Rates that are available on auction websites 
    Rates available on websites that do not disclose the hotel brand until the reservation is complete 
    Pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay

    EHG will compare the rates net of any taxes, gratuities or any other fees associated with the room rate


    In the unlikely event you should need to claim against this guarantee:

    Forward your EHG booking confirmation email with booking reference together with the website address of where you found the lower rate (if possible please include a screen shot of the room and rate) 
    Claim should be made within 24 hours of your booking with us and we will investigate and reply to you within one working day. 
    Should the claim be valid we will amend your room rate which you will pay on departure inclusive of the further 10% discount. 
    Please send only correspondence regarding Price Guarantee by email to priceguarantee@essencehotels.com 
    Please Note: the above email address is for Price guarantee claims only. For any other enquiry please use the