LET'S EXCEL TOGETHER:
Our people are our most important asset, because the quality of our
guest experience cannot exceed the abilities of our team. We therefore
treat every member of staff extremely well and do our utmost to help
them achieve their full potential.
Don’t just take our word for it; click here to hear what our teams say about working for Elegance Hotels Group.
HEAR WHAT OUR STAFF THINK:
What's in it for you?
Discover why working with Elegance Hotels Group is so rewarding
A truly rewarding career - in every sense.
Hotels Group is one of the most highly respected companies in the
Vietnam hospitality industry. We have an unrivalled reputation for the
quality of the services we offer and for the way we look after, develop
and reward everyone on our team. The two things go together – we need
to get the very best out of our people to create guest experiences that
simply cannot be rivalled. So if you have a passion for excellence
you’ll like it here!
As a privately owned family run company we are not answerable to
shareholders who only look at the bottom line. This gives you greater
job security and also means we can afford to treat each other with
respect and compassion – like members of our extended family You’ll be
welcomed, supported and made to feel that the company is your “home
away from home” - we work hard to have fun, make friends and thrill our
Salaries are competitive and there are a number of bonuses and incentive
schemes. When recruiting we value experience and qualifications but we
also employ people who display raw talent, enthusiasm and a willingness
to learn. Career progression opportunities are excellent with
exceptional training and development programmes in place to help you
swiftly achieve your full potential. We pride ourselves on our open
door policy - you will have access to a manager at any time, even to the
We will also help you with funding for external professional
qualifications. What’s more, your hard work and commitment is regularly
recognised with a number of monthly and annual awards.
We actively encourage you to make full use of your language skills to
enhance the guest experience and also encourage you to broaden your
experience by working at a number of our different properties. We also
exceed our corporate social responsibilities and give staff two days
paid time each year for charity work.
For all these reasons staff want to stay – our record of staff retention
is way above the industry average. If you’d like to hear from members
of the team why they find it so rewarding to be part of the Elegance
Hotels Group Family click here.
WHO WE ARE AND WHAT WE BELIEVE:
Learn about the unique philosophy at the heart of our success
Discover an extraordinary company with a unique philosophy
6 years we opened 7 hotels with an 8th hotel soon to open. We are proud
that over 90% of our staff who joined us in the early 2000s are still
with us now and we hope they will continue the journey with us in years
Hanoi Elegance 1, Hang Bac Street, Ha Noi Opens 1st May 2006
Hanoi Elegance 2, Ma May Street, Ha Noi Opens 1st Nov 2006
Hanoi Elegance 3, Hang Bong Street, Ha Noi Opens 15th Jan 2007
Hanoi Elegance 4, Yen Thai, Ha Noi Opens 8th Oct 2008
Hanoi Elegance 5, Lo Su, Ha Noi Opens 15th May 2009
Hanoi Elite, Dao Duy Tu Street, Ha Noi 13th October 2010
Essence Hanoi, Ta Hien Street, Ha Noi 8th September 2011
Hanoi Elegance 8, Lo Su, Ha Noi Opens 1st May 2013
Due to open: Essence Hoian, Hoi An old town, to open 1st June 2013
Every single member of staff, their dedication, passion and hard work
has made the Hanoi Elegance boutique hotel chain one of the most
respected in Vietnam. We are consistently at the top of hotel review
sites and listings for Hanoi. We have established a reputation for
impeccable quality and 5 star ethos. We invite you to come and
experience our unrivalled service. Our journey continues and so will our story.
TRAINING AND DEVELOPMENT:
Helping you reach your full potential and achieve your personal ambitions
Whatever your job role at Elegance Hotels Group you will find we provide
the training and development you need to progress in your career.
Bringing out the best in our employees
Our Training and Development Plan is second to none. For a start, what
we say we’re going to do, we do. We don’t make empty promises – we want
to fulfil your dreams with you, help you achieve your personal goals,
the same way you will help us achieve our business goals. The
personalised service you see in our hotels starts with the personalised
training we provide to our employees. We won’t just provide you with the
basics, we will also offer learning opportunities that can be applied
in your personal life and which are internationally recognised beyond
our own organisation. We want to bring out the best in you, which is
good for us and good for you, too. Encouraging you to develop new skills
and to broaden your expertise helps us to motivate our team, so keeping
our service to guests at the highest level.
Help you achieve your potential
We have over 20 internally run training courses that occur nearly every
day throughout the year. We also have four dedicated trainers in our HR
department in Vietnam. The courses we run are divided into Foundation
Skills for Team Members, Foundation Skills for Managers, Technical
Skills and Developmental Skills.
Foundation Skills for Team Members
These courses cover the vital areas of great customer service and allow
individuals to feel more confident and comfortable doing their
day-to-day jobs. We expect all employees to attend these courses.
Foundation Skills for Managers
We expect all Managers to attend these courses. The courses are based
around looking after your team and getting the best from them as a
These skills are for particular departments or job roles within the
Hotels. These include specialist courses for all Front Office employees
and the ‘Practical Training Certificate’ for people who want to improve
their training skills, a qualification from an external awarding body
that is recognised outside Elegance Hotels Group.
These courses are aimed at people who want to develop within the
business but who are not necessarily ready for their next position -
they will help you get where you want to go.
In addition to these internal training courses you may be able to apply
for our college sponsorships - we fund qualifications that can be
attained at local colleges.
Wherever you see your future taking you, the skills and competencies you
learn at Elegance Hotels Group will always serve you well. We look
forward to working with you and watching you grow.
OUR RECRUITMENT PROCESS AND HOW TO APPLY:
We set ourselves very high standards and expect to exceed them. We
therefore employ people who have extraordinary dedication, expertise,
and above all else enthusiasm for taking care of our guests.
Interested applicants should fill in a Personal History Form and send the completed and signed form togerther with cover letter, relevant degrees and certificated to the following address:
Luong Huu Nam (Mr)
Human Resources Manager
Add: No:32 Lo Su St, Old Quarter, Hoan Kiem Dist, Hanoi, Vietnam.
Tel: +84 4 39351632 Ext 206 - Fax: +84 4 39351636 - Hotline +84 917799028
FIND A JOB
our latest vacancies from across the collection. You can search, using
the filter, by hotel, location or department. Should you not find what
you are looking for please send us your information together with a CV
We look forward to hearing from you!
Luong Huu Nam (Mr)
Human Resources Manager